We always hope that the results of a diagnostic procedure, physical exam, or lab evaluation will bring good news. Unfortunately, that is not always the case. A disappointing, frightening, or inconclusive prognosis can leave you feeling confused and shaken. In addition to dealing with the emotional impact of the news, you will need to make critical decisions regarding your treatment. All of this can be an overwhelming process. Here are some things to think about.

Understand your treatment

Take the time to research and understand your prognosis. Having knowledge about your condition can allow you to make effective decisions about your treatment. Understanding your treatment options can help you feel like you have more control and increase your ability to cope.

Before moving forward with any major medical procedure, be sure you know what to expect before, during, and after the procedure. If possible, explore other options and get a second opinion. Prior to surgery, for example, ask questions about:

• Alternative and less-invasive treatments
• The surgeon’s experience with your specific condition and the surgery required
• The typical length of recovery and what to expect during recovery
• The expected outcome
• Problems and side effects that have been reported

Have a family member or friend with you during these discussions to help you take notes and ask follow-up questions. For more information on what to ask, see Your Role as a Healthcare Consumer.

Is your condition chronic?

Seek advice from your doctor or a medical professional to decipher whether your condition is chronic or not. Your doctor can provide you with advice and guidance that can help you adjust to an ongoing or chronic condition.

These are some questions to ask about living with a chronic condition:

• What should I do to manage my condition?
• How much exercise should I get each day?
• Are there any foods I should avoid or have more of?
• Are there any drug-nutrient interactions that I should be aware of?
• Is there any alternative to taking the prescribed medication?
• Is it safe to take this medication with the others I take?
• What are the side effects of this new medication?
• What health screening tests do I need now and in the future?

Use your support system

Use your support system to help with the process of finding treatment and assign tasks that can help alleviate the burden on you. Your loved ones and community can help provide support, relief, and guidance through this overwhelming time.

Help is available

For assistance in understanding your diagnosis, obtaining second opinions, navigating the healthcare system, and managing health benefit claims, contact Health Advocate. This benefit is provided with all Medical Trust healthcare plans. Registered nurses, backed by a team of medical directors and benefits and claims specialists, can help answer your questions about results, recommended treatment options, costs, and coverage, locate the right doctor for your needs, and schedule appointments.

Health Advocate is confidential. Call (866) 695-8622 or email answers@HealthAdvocate.com. For more information, see Health Advocate.

An unexpected diagnosis can take an emotional toll on patients, family members, and friends. The medical benefits offered through the Medical Trust include access to the Employee Assistance Program (EAP). Offered through Cigna Behavioral Health, the EAP is a free, confidential, 24-hour service that connects you with counselors to help you with immediate health needs, assistance with therapy, family, and legal counseling and referrals. The plan covers unlimited telephonic consultations and up to 10 face-to-face counseling sessions per issue at no member cost. To access EAP services, call (866) 395-7794, 24 hours a day, 7 days a week, or sign in to myCigna.com (password: episcopal). For more information, see Employee Assistance Program.